Communities Served: Hospitals (All India Institute of Medical Sciences, Deen Dayal Upadhyaya Hospital, Guru Teg Bahadur Hospital, JJ Hospital, Seven Hills Hospital, Niloufer Hospital for Women and Children, Osmania General Hospital, Gandhi Hospital), Hospital Personnel, Police Personnel.

From Kanyakumari to Kashmir, our volunteers stepped up to needs of the moment and organized sanitizers, masks, PPEs, and intubation boxes, as well as set up COVID Care Facilities and helplines.

Read about our experiences here….

The Seva Story

When the pandemic began spreading its tentacles in the country in early 2020, even premier medical institutes like the All India Institute of Medical Sciences (AIIMS) in the NCR were not prepared with supplies of all required personal protection equipment.

Volunteers sourced PPE suits, surgical gowns, N95, 3 ply and surgical masks and nitrile gloves as per request for AIIMS, the Deen Dayal Upadhyaya Hospital and the Guru Teg Bahadur Hospital, the latter among the largest tertiary care centres in the capital.

PPE suits, gloves and masks were also provided in Mumbai’s Sion Hospital and JJ hospital ,while contactless sanitizer dispensers were distributed in Mumbai’s Seven Hills Hospital as well as to hospitals and health care centres in Kanyakumari.

Distributing Intubation boxes
Distributing Intubation boxes

Health care personnel who hadn’t slept in days and had been living away from their families to avoid carrying infections were relieved and some even teary-eyed on learning that fellow citizens cared for their welfare even as they put their lives on stake for them.

From Hyderabad’s Niloufer Hospital for Women and Children, Volunteers received an SOS, saying doctors and healthcare personnel were apprehensive of contacting COVID in ICUs where they were constantly exposed to the virus and requested the SSM team for five Acrylic Intubation Boxes that could protect personnel performing critical care procedures on patients that they could share with other government hospitals.

Sensing the urgency and need of the request, the team went ahead and procured 10 such boxes that were then shared with Osmania General Hospital and Gandhi Hospital, putting the hard pressed doctors at ease. Volunteers were also able to provide hand sanitizers, gloves and masks to a blood bank run by an NGO to provide free blood for children suffering from leukaemia and thalassemia.

Police personnel on the frontlines also requested help for protective gear and were provided contactless sanitiser dispensing units, masks, gloves and face shields in Bengaluru, Mumbai and contactless sanitiser units in police stations in Kanyakumari. In Delhi, the police were provided PPE kits and masks even as they helped with distribution in containment zones and pointed volunteers to people most in need in their areas of operation. In Chennai, thousands of washable reusable cloth masks were provided to police personnel.

Chennai volunteers were able to help set up the Avadi Covid Care Centre in a government hospital by providing cots and beds for patients. In Gondavale in Mumbai, the volunteers provided medicines and equipment to set up a 140 bed Covid Care unit and distributed medicines to 12 villages around the area.

In the deadly second wave of the pandemic, SSM volunteers in Bengaluru undertook the task of collating information on help and services available for COVID patients, verifying the information and classifying it. The first document published on 26-Apr-2021, had around 60 verified links and included steps to register for ICUs in Bengaluru and the procedure to book vaccinations. Within a couple of weeks, volunteers screened and collated around 200 verified contacts.

On receiving repeated calls for help in booking ICU beds, oxygen beds, plasma, the team decided to set up an active helpline. Each volunteer had to spend an average of 8-10 hours to try to get bookings of ICU beds in the initial days of the second wave. They were also able to offer emotional support to the callers. Ultimately they succeeded in getting 60 patients ICU beds/Ventilators, 23 Hospital Beds, and Plasma for 14 patients between 26-April-2021 and 18-May-2021.

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